School complaints management procedure
This information outlines the procedures undertaken at this school to manage complaints. Complaints management at this school is underpinned by section 46 of the Education (General-Provisions) Act 2006 (Qld), and the department’s Complaints and grievances management policy.
All complaints are handled in a positive and open way.
Step one
If the complaint is related to a student or classroom issue, please make time to discuss with the class teacher; if you are unhappy with the resolution, please proceed to step two.
Step two
Contact the office to make an appointment to see the Principal. When an appointment has been created, please ensure you have your concerns in writing. Alternatively, email the Principal your complaint.
If you are unhappy with the resolution, please proceed to step three.
Step three
Contact our Metropolitan Region Ipswich Office
ph.: (07) 3436 6222
e: MetroExecServices@qed.qld.gov.au
If you are unhappy with the resolution, please proceed to step four.
Step four
Contact the office of the Queensland Ombudsman
ph.: 1800 068 908 or (07) 3005 7000