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Complaint Management Policy

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School complaints management procedure

This information outlines the procedures undertaken at this school to manage complaints. Complaints management at this school is underpinned by section 46 of the Education (General-Provisions) Act 2006 (Qld) External link, and the department’s Complaints and grievances management policy External link.

All complaints are handled in a positive and open way.

Step one

If the complaint is related to a student or classroom issue, please make time to discuss with the class teacher;  if you are unhappy with the resolution, please proceed to step two.

Step two

Contact the office to make an appointment to see the Principal. When an appointment has been created, please ensure you have your concerns in writing. Alternatively, email the Principal your complaint.

If you are unhappy with the resolution, please proceed to step three.

Step three

Contact our Metropolitan Region Ipswich Office

ph.:  (07) 3436 6222

e: MetroExecServices@qed.qld.gov.au

If you are unhappy with the resolution, please proceed to step four.

Step four

Contact the office of the Queensland Ombudsman

ph.: 1800 068 908 or (07) 3005 7000

Last reviewed 23 July 2024
Last updated 23 July 2024